Website: https://www.servustv.net
Contact Email: service.servustv@gmail.com
At Servus TV IPTV, we strive to provide the best possible streaming experience for our customers. If for any reason you are not fully satisfied with your service, please review our Refund Policy below to understand how we handle requests for refunds.
We offer refunds under specific conditions, which include:
Technical Issues: If you experience technical difficulties that cannot be resolved by our support team, we may issue a refund.
Service Not as Described: If the IPTV service does not match the description provided on our website (e.g., missing channels or functionality), a refund may be issued.
We do not provide refunds in the following situations:
If you change your mind after purchasing.
If you are dissatisfied with the content available but it is as described on our website.
If the issue is due to problems on the user’s side (e.g., device compatibility, internet connection).
After the subscription period has ended (if you’re on a recurring plan).
To request a refund, please follow these steps:
Contact Us: Reach out to our support team via email at service.servustv@gmail.com within 7 days of purchase or 7 days after the issue has been reported.
Provide Details: Include your order number, the issue you are experiencing, and any relevant screenshots or error messages.
Resolution: Our support team will work with you to resolve the issue. If the problem cannot be resolved, a refund will be processed.
Once your refund request is approved, the refund will be processed within 7-10 business days.
Refunds will be issued to the original payment method (credit card, PayPal, etc.).
In some cases, we may offer a partial refund based on the duration of the service you have used. This may apply if the service is not working correctly, but the issue was resolved after a portion of the subscription period has passed.
Automatic Renewals: If you are on a recurring subscription, you may cancel at any time before your next renewal date. You will not be charged for the next cycle, and no refund will be issued for the current cycle if cancellation is made after the renewal date.
Refund for Renewals: We do not offer refunds for renewals unless there is a service outage that cannot be resolved within a reasonable time frame.
If you need assistance or would like to initiate a refund request, please contact us at:
Email: service.servustv@gmail.com
